Acceptance
These Terms are an agreement between you and GROS ("GROS", "we", "us"). By creating an account or using GROS you accept them. If you use GROS for an organization, you confirm that you may bind it, and "you" includes that organization.
Eligibility and accounts
You must be at least 18 and able to enter into a contract. Keep your sign-in details secure and tell us about any unauthorised use. You are responsible for activity in your account and for the people you invite to your workspaces.
The service
GROS brings together revenue, advertising spend, website tracking and attribution so you can see the performance of your offers and campaigns. Features may change as the product develops. Some features depend on third-party platforms and work only while those platforms allow it.
Your responsibilities
- Provide accurate account information and keep it up to date.
- Have the right to connect each account and to send GROS the data you send it.
- If you install the GROS tracking script, give your site's visitors the notices required by law and obtain any consent they require.
- Comply with the terms and policies of the platforms you connect, including Meta, Google, TikTok and your payment providers.
Acceptable use
Do not:
- break the law or infringe anyone's rights through GROS;
- send GROS data you are not allowed to process, or sensitive data GROS is not designed for, such as health or payment card data;
- try to access another customer's workspace or data, or bypass security, rate limits or access controls;
- disrupt the service, overload it, or reverse engineer it except where the law allows;
- resell GROS or use it to build a competing product without our written agreement.
Integrations and third-party services
When you connect a third-party service, you authorise GROS to access it as described when you connect and in our Privacy Policy. Third-party services are provided by others under their own terms. We are not responsible for them, for changes they make to their APIs or permissions, or for their availability. You can disconnect an integration at any time.
Data accuracy, attribution and analytics
GROS shows data as received from your integrations and your tracking. It can be incomplete, delayed or different from the source platform, for example because of ad blockers, browser privacy features, consent choices, time zones, currency differences, refunds that arrive later, or platform reporting delays.
Attribution is a model, not a fact: it assigns credit for a sale according to rules, and different models can assign the same sale differently. Analytics, recommendations, alerts and rules are informational. You remain responsible for your business, budget and advertising decisions, and should check important figures against the source platform.
Your data
You keep your rights in the data you put into GROS. You give us permission to host, process and display it to provide and secure the service. Our Privacy Policy explains how we handle personal data, and the Data Deletion page explains how to have it deleted.
Fees
If you subscribe to a paid plan, the price, billing period and payment terms shown when you subscribe apply, together with these Terms. We will tell you before we change the price of a plan you are on.
Suspension and termination
You may stop using GROS at any time and ask us to delete your account. We may suspend or end your access if you materially breach these Terms, if your use creates a security or legal risk, or if we stop offering the service. Where reasonable, we will give notice and a chance to export your data first.
Intellectual property
GROS, including its software, design and documentation, belongs to us and our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use GROS while your account is active. If you send us feedback, we may use it without obligation to you.
Disclaimers
To the extent the law allows, GROS is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that GROS will be uninterrupted, error-free, or that it will produce any particular business result.
Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to GROS is limited to the amount you paid us for GROS in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
Indemnity
You will defend and indemnify us against claims arising from data you send to GROS without the right to do so, or from your breach of these Terms or of a connected platform's terms, to the extent the law allows.
Service availability
We work to keep GROS available, but it may be interrupted for maintenance, by failures of our providers or of connected platforms, or by events outside our control. No service level is offered unless agreed in writing.
Changes to these Terms
We may update these Terms. We will revise the date at the top and, for material changes, tell account holders before they take effect. Continuing to use GROS after that means you accept the updated Terms.
Governing law
The governing law and venue for these Terms will be stated here when the operating entity is registered. Until then, mandatory consumer and data protection laws of your place of residence continue to apply to you.
Contact
Use the request form on the Data Deletion page, or, if you can sign in, Settings → Privacy & data.